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Can I e-mail my receipts from several different e-mail addresses?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries You can add multiple email addresses linked to your user account. This setting allows you to email your receipts from the email addresses registered to your account. Follow the instructions below to add this setting in the service. Receipts can only be emailed from an address that is co
I want to be able to switch and act as a proxy for another user in our organization. How do I enable this setting?
Published November 3rd, 2022 by Robin Göransson
This applies to the following countries All countries It is possible to enable the setting Allow users to report expenses on behalf of others. As an administrator, you can grant this permission to yourself or to another administrator/user. 1. Go to the Users tab and click on the user who should receive the permission to switch to another user. 2. C
How do I manage my transactions from Nordea First Card Real Time?
Published September 24th, 2025 by Robin Göransson
This article applies to the following countries Sweden Norway Denmark Finland This article describes how you, as a user, manage your incoming transactions from Nordea First Card (Real Time). When a purchase is made, the transactions will automatically be created under your user as a draft in the Expenses and To-do tab. For each expense, a picture
How do I approve or reject a submitted report/expense?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries When a user submits a report to you for approval, you will receive both an email and a notification in the app with information about the report. You have the option to approve or reject the entire report, or individual expenses. This article explains how to approve or reject a report w
Where can I add my personal identity number?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries To add your personal identification number to your user account in the service: Go to the three lines at the top right. Then click the Settings tab. Enter your personal identification number in the field as shown in the image.
I can't choose a specific project in the app that I know that I should be able to choose. What do I do?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries This article is intended for you as a user and explains what to do if you want to link a project to your expense but cannot find the specific project in the app – even though it is available on the web. As a first step, try logging out and then logging back into the app. To log out, cli
ABAX - Fleet management
Published April 8th, 2026 by Robin Göransson
This article applies to the following countries Sweden Finland Norway Make it easy to report mileage for business trips by connecting the service to a fleet management service. Once the integration is set up, all trips are automatically recorded and available for import into the system, allowing you to quickly and smoothly submit them for accounti
Forward a receipt to the app via the Share-function on iPhone
Published September 1st, 2025 by Robin Göransson
Den här artikeln avser följande länder Alla länder If you have received a receipt via email or SMS, you can easily share it directly to your expense app, allowing you to create an expense automatically in the service. Open the receipt image, click the share icon, and choose to share the image to the app. Specify a description in the window that ap
Can I add a maximum amount for a specific expense category?
Published November 10th, 2023 by Robin Göransson
This article applies to following countries All countries This article will show you how to add a max amount for a specific expense category. Go to Settings > Expense management > Expense categories on organisation level and click on the button Manage input fields. Go to Receipt and click Add exception to the right in the field for Amoun
How do I switch and act as a proxy for another user in the service?
Published October 9th, 2025 by Robin Göransson
This article applies to the following countries All countries This feature is useful for example if you want to add receipt images, submit another user’s reports or to approve other people’s reports as this user. If your organisation has granted you permission to act as proxy for another user in the service, you can easily switch to that user by f
I missed the e-mail about activating my user. Can you send it to me again?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Have you checked if the email ended up in your spam folder? If not, I recommend contacting your administrators. They can resend the activation email to you.
Why can't I submit my report? The system says that a picture of the receipt is required, but I have already added that
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Have you attached the receipt image as an attachment? If so, you will receive an error message that the receipt image is missing. Add your receipt image by dragging it into the Attach receipt field at the top of your expense. You can also click in the field to select a saved image from
How do I register per diem?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Click on the plus sign at the bottom center and select Per diem. Click in the field at the top to choose between Domestic or International per diem. Domestic per diem In the field for Travel route, click on the line Travel day and select the date and time the travel started.At Trave
How do I manage my corporate card report?
Published September 24th, 2025 by Robin Göransson
This article applies to the following countries All countries If your organisation is linked to corporate cards, the transactions you make with your card will automatically be sent to your user account on our platform. Depending on the organisation’s settings and who is responsible for paying the invoice, transactions will be uploaded in different
I have submitted a report with a manually created expense but now I have received bank transactions on my user for the same expense/receipt. What should I do?
Published September 18th, 2025 by Robin Göransson
This article applies to the following countries All countries This article is intended for you who have accidentally submitted a manual expense with a receipt that should actually have been linked to your corporate card report. The first thing you need to do is contact an administrator in your organization and ask to have your report sent back to
Where is the currency collected from?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries The exchange rates are retrieved from https://openexchangerates.org/ and are based on the rate for the day the purchase was made. If you want to change the currency or the exchange rate in you expense you can click on the tab and do the change manually in your expense. When your expense
How do I enable the feature to submit expenses without a report for the organization?
Published September 25th, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe how you as an administrator for the organization can enable a feature that allows users to submit their expenses without creating an expense report. This feature can be a good time-saving option for users if they only have a few expenses each month.The expen
Tax regulations 2025
Published December 16th, 2024 by Robin Göransson
This article applies to the following countries Sweden Norway Finland Denmark The following text in this article outlines the new rules for 2025. Would you like to learn more about what your organization needs to update by the end of the year? Click here Click on the tabs below to read about the new rules for each country. Sweden SWEDEN 2025 E
How can I allow access to the camera in the app?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Go to the settings on your phone. Scroll to or search for your expenses app and click on it. Then check the box next to Camera to grant the app access to the camera.
Who approves my report?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Under the Expenses and Submitted tab, you can find your reports and expenses waiting for approval. To see who will approve a report, click on the report and then go to the Details tab. You can preview your report by opening it as a PDF, where you can see who will be approving it. In t
When I register per diem, the choice for food and accommodation does not appear. What goes wrong?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Domestic per diem In the case of a domestic per diem, you need to add all dates and times in Travel route to be able to add Food and accommodation to a per diem. Then click in the field for Food and accommodation to edit and select the expenses paid by the company. International per d
How can I add an attachment to my expense in the system?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries In an expense, you have the option to add an attachment, such as a document or an image that complements the receipt. This feature is only available for expenses and cannot be used for mileage, per diems, or benefits. To do this, open your expense and scroll down to the Attachments fiel
How do I change the language?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries To change the language in the service, click on the three lines in the top right corner. Then select the Settings tab. Under the Language field, you can then choose which language you want to use in the service.
Can I as a user change the design in the app?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries The app’s design and logo are managed and updated by your organization. If you have any feedback or suggestions regarding the design or logo, you should contact your organization’s administrator.
How do I manage my Bank details like IBAN, BIC and Bank account number?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries If your company has the ISO 20022 ile integration, which requires adding your IBAN/BIC, you will need to enter this information in the settings of your user account. The IBAN/BIC number you provide should match the bank account you wish to receive payments into. If you are unsure of you
How do I register an entertainment?
Published August 27th, 2025 by Robin Göransson
This article applies to the following countries All countries An entertainment is registered as an expense by the user, but a category that is specifically set up for entertainment is selected. Please note that the name of the category may differ for your organization. When registering an entertainment, you need to add or attach a participant list
How do I register a mileage?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Click the plus sign at the bottom and select Mileage to register your distance. Fill in the relevant fields. Depending on your organization’s settings and country, the available fields may vary. Enter the address where your trip started (Origin) and the destination under Add travel ro
How do I add an expense?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries The following text in this article shows how you, as a user, can add new expenses in the app and on the web. Click on the tabs below to read more. App Click on the plus-sign to create a new expense (depending on your organisation's setting this pop up might have different alternatives
I chose "Forgotten password" at the login window, but I haven't received an e-mail with a link to reset it. What do I do?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries Follow the instructions below if you have not received the password reset link in your email: Have you checked your "Spam" folder in your email for the message containing the reset link? Did you enter the correct email address in the login window? Make sure to use the email address asso
What does support role on the partner mean?
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe how to add a support role to a user on your partner and what this means. The support role means that the user has access to all organisations that belongs to the partner and can access the settings on these organisations. However, the user will not be able t
Can I turn off e-mails that are sent to me from your service?
Published September 24th, 2025 by Robin Göransson
This article applies to the following countries All countries To turn off email notifications from the service, click the three lines in the top right corner and then select Settings. Scroll down to Notification settings and uncheck Receive all expense-related emails.
Where can I find the report number?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Each organization can choose to set up report numbering either per organization or per employee. This means that as a user, you will receive a unique number for each report. To view the number assigned to a report, click on the report and preview it. For an unsubmitted report, you can f
The system says that I am not connected to any organisation when I log into my user account. What has happened?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries It seems that your user account has been removed from your organization. We recommend that you contact your organization’s administrators. They can assist you in being re-invited as a user.
Can I have the same email address linked to several different organisations?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Yes, you can be invited as a user to multiple organizations with the same user account and email address. To switch between your organizations, click the down arrow next to the organization name and select the organization.
I got my report returned to me by my approver/administrator. Where can I see who returned the report?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries When the approver has returned your report, it will appear under the To-do tab and under Rejected. Click on the report to view more details. The red text is a message from the person who rejected your report. To see who returned your report, click on the three dots in the top right
How do I connect my VISA card?
Published September 18th, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how you, as a user, can link your VISA card to the service. This setting allows you to easily create expense reports based on transactions made with your bank card. The advantage of this connection is that transactions are sent in real time, enabling you to quickly
How do I submit my expenses?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries When you have added an expense and want to submit it for reimbursement, you can choose whether you want to submit it as a single expense, alternatively create an expense report where you can then add several expenses, mileages or per diems. If you choose to submit the expenses in a repo
Have I submitted my expenses?
Published August 27th, 2025 by Robin Göransson
This article applies to the following countries All countries Under the Expenses tab, you will find three tabs where you can see the status of your report. To-Do: This tab contains your unsubmitted expenses and reports, as well as reports that have been rejected or returned by the administrator. Submitted: Once you have submitted your expenses or
How can I delete my user account in the service?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries Please contact your organization’s administrator regarding the removal of your user account.
Can I email my receipts to the service?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries If you have received a receipt to your email, you can easily forward it to the service.You can find the email address for this under the three lines at the top right, Settings, and then under the tab Send in receipts by email.Here you can also add more email addresses to your user accou
I made a mistake in my expense report, how can I get my report back so I can make the changes?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Once you have submitted your report, unfortunately, it is not possible to make any changes to it. If you accidentally submitted a report that you need to adjust, you will need to contact your organisation internally. Your administrators can help by sending the report back to your user a
When will the reimbursement come?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries The payment is handled internally by your organization. If you have questions about when the payment will be made, we recommend that you first contact your organization’s administrators or your immediate manager. They will be able to provide you with more information about the status a
How do I delete an expense report?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how you can delete an expense report in the service. Reports can only be deleted if they have not yet been submitted. If the report you delete contains expenses, those expenses will be removed from the report and saved as unsubmitted expenses under To-do in your ac
How can I see if I have a yearly budget on a specific expense category?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries If your organization has set up an annual budget for a specific expense category (for example, for wellness allowance), you can see this at the top of the expense when creating a new one and selecting a category with an annual budget. This is also where you can see the remaining balance
Can I upload a user guide with the company's policy and instructions for expense reporting?
Published January 17th, 2025 by Robin Göransson
This article applies to the following countries All countries Here, we describe how you, as an administrator in the service, can present your organisation's policy and instructions for how users should report expenses. This can be done by uploading a document that will be visible to users when they register expenses. Under Marketplace in the men
I'm a new user. How do I get started?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries In our platform, you can report your business and travel expenses through both the web and our mobile app. The service also provides you with an overview of all your reports, messages, and personal settings. Create an account When your organization invites you to use the service, you wi
I have forgotten my password. What should I do?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries When logging into the system, if you have forgotten your password, you can choose to reset it in order to log in. On the login page, enter the email address registered in the system. Once you have entered your email address, click on Forgot password. An email containing a link will then
My expenses have been sent to the wrong approver. How do I change that setting?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries The approval settings are managed by your organization. You need to contact your administrators or your immediate manager regarding the change of approver.
Does the system analyze the receipt automatically?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries Yes, the system will analyze your uploaded receipt image, and the amount, VAT, date, and category will be automatically added. It is always a good idea to double-check that all fields in your expense match the receipt before submitting your report.
Carbon Footprint - Track your organisation’s CO₂ emissions
Published October 25th, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe how to enable the Carbon Footprint function for your organisation, its purpose, and how to use it effectively. The purpose of this article is to gain complete control and transparency over your carbon footprint. This feature empowers your organisation to ide
How do I import a receipt for my corporate card transaction from an already existing expense?
Published September 18th, 2025 by Robin Göransson
This article applies to the following countries All countries This article describes how to transfer the receipt image from an already saved expense to your transaction in your corporate card report. In this example, we want to add the expense (1234 SEK) to the created corporate card report. Start by clicking on the corporate card report. Click on
Where can I find the verification number for the receipt?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries As soon as you create your expense, you can see your reference number under the row labeled Verification number. This number is your reference number, which you should write on the receipt before taking a photo of it. Please note that in order to have this field in your expense, your o
How do I change my notifications preferences in the app?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries In your phone settings, you can scroll down to your expenses app. Click on the app and go to the Notifications tab. There you can choose whether notifications should be on or off in the app. See an example from an iPhone:
What does the "to do" list mean on my user?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries This article contains information on how the To-do tab works for you as a user, as well as for you as an approver. Web On the web, you can find the To-do tab under Expenses.Under this tab, you will find your drafts that have not yet been submitted, as well as rejected reports. If you
What do the different user types mean and what is the difference between them?
Published March 22nd, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe what the different user types mean and what they are able to do in the system. Below we list these and describe each one of them. User A user has the ability to create expense reports and submit to their organisation, the user does not have access to the o
I miss the receipt for my expense. What should I do?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries We advise you to contact your organisation internally. They can assist you with how to manage your expense if the receipt image is missing.
How do I register a receipt in another currency?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries A receipt in another currency is registered just like any other expense. After you have created a new expense in the app, you need to add the amount, VAT and currency. If the rate does not match your purchase, click on that line to adjust it to the value you want to add. Findity collect
I have registered my receipt in the wrong organisation, can I move that to another organisation?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Unfortunately, you cannot move an already saved expense to another organization. You need to delete it and register it again in the correct organization.
Which file format is supported for the receipt image?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries When creating a new expense, or when adding an attachment to an existing one, you can choose to either take a photo using your camera or upload an existing image. The system supports the following file and image formats: BMP PNG JPEG GIF PDF HTML
What should I do with my physical receipts?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries For guidance on how to handle your physical receipts, we recommend contacting your organisation internally. You can direct your question to your immediate supervisor or your administrators.
Can I split an expense into two separate expenses?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries In order for you as a user to be able to split your expense, the Split expense function must first be activated for the organization by the administrator.If you are missing the option to split an expense, you need to contact your organization internally.You also need to add a receipt im
How do I delete an expense?
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how to delete a saved expense in the service. Please note that you can only delete expenses that have not yet been submitted to your organization. Your unsubmitted expenses are shown under the Expenses tab in To-do. If the expense you want to delete is included in
Mastercard - Real time transactions
Published September 19th, 2025 by Robin Göransson
This article applies to the following countries European Union United Kingdom Norway Switzerland Canada Mastercard Real-Time Transactions Mastercard Real-Time Transactions allow users to connect their eligible Mastercard cards directly in the mobile app, enabling real-time updates for transactions made on the card. The solution is built for empl
How do we upgrade the integration to real time with AirPlus and SEB corporate cards?
Published May 4th, 2026 by Robin Göransson
This article applies to the following countries Sweden Norway Finland Denmark We now offer customers using file-based transaction solutions for SEB Corporate and AirPlus the opportunity to upgrade to a modern real-time integration. With real-time transactions and automatically added digital receipts, expense and travel report management is simplif
How do I change my e-mail address?
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries To change your email address in the service, click on the three lines at the top right. Then go to the Settings tab. Under Settings, you will find a field with your email address, click on the row to change it.
Card management - how do I connect the card to the user?
Published February 7th, 2025 by Robin Göransson
This article applies to the following countries All countries This article will describe how you, as an administrator, can manage and connect transactions and coporate cards that have been received in the system to the users in the organisation. In the menu on the left, you will find the Card management tab, which is divided into two sections, a
I made a personal purchase with my corporate card. How do I report this as a personal purchase?
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries If you have made a personal purchase with your company card and want to register it as personal, you can mark the transaction as personal before submitting your company card report to the administrator. Follow the instructions below to see how to manage this in the service: Under Expens
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