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For users
Settings - Users
- Can I have the same email address linked to several different organisations?
- Can I e-mail my receipts from several different e-mail addresses?
- How do I change my notifications preferences in the app?
- How can I allow access to the camera in the app?
- My expenses have been sent to the wrong approver. How do I change that setting?
- I missed the e-mail about activating my user. Can you send it to me again?
- What does the "to do" list mean on my user?
- How do I change the language?
- How do I change my e-mail address?
- How do I manage my Bank details like IBAN, BIC and Bank account number?
- Where can I add my personal identity number?
- Can I turn off e-mails that are sent to me from your service?
Expense and reports - Users
- How do I add an expense?
- I made a mistake in my expense report, how can I get my report back so I can make the changes?
- I have registered my receipt in the wrong organisation, can I move that to another organisation?
- Can I email my receipts to the service?
- Can I split an expense into two separate expenses?
- How can I add an attachment to my expense in the system?
- How do I register an entertainment?
- Have I submitted my expenses?
- How do I delete an expense report?
- How do I submit my expenses?
- Why can't I submit my report? The system says that a picture of the receipt is required, but I have already added that
- How do I register a mileage?
- How do I register per diem?
- How do I register a receipt in another currency?
- When I register per diem, the choice for food and accommodation does not appear. What goes wrong?
- How do I approve or reject a submitted report/expense?
- How do I delete an expense?
- Who approves my report?
- How can I see if I have a yearly budget on a specific expense category?
- Where can I find the report number?
- I got my report returned to me by my approver/administrator. Where can I see who returned the report?
- Where can I find the verification number for the receipt?
- Forward a receipt to the app via the Share-function on iPhone
- Attachments for Mileage & Per Diem
- Dutch Commuting
- Retract Expense
Corporate cards - Users
- I made a personal purchase with my corporate card. How do I report this as a personal purchase?
- I have submitted a report with a manually created expense but now I have received bank transactions on my user for the same expense/receipt. What should I do?
- How do I import a receipt for my corporate card transaction from an already existing expense?
- How do I connect my VISA card?
- Mastercard - Real time transactions
- How do I manage my transactions from Nordea First Card Real Time?
- How do I manage my corporate card report?
Other - Users
- Where is the currency collected from?
- I can't choose a specific project in the app that I know that I should be able to choose. What do I do?
- I chose "Forgotten password" at the login window, but I haven't received an e-mail with a link to reset it. What do I do?
- When will the reimbursement come?
- What should I do with my physical receipts?
- I miss the receipt for my expense. What should I do?
- Which file format is supported for the receipt image?
- How can I delete my user account in the service?
- I have forgotten my password. What should I do?
- The system says that I am not connected to any organisation when I log into my user account. What has happened?
- Can I as a user change the design in the app?
- Does the system analyze the receipt automatically?
- How do I switch and act as a proxy for another user in the service?
Popular Articles
- How does the system work if you have multiple integrations?
- How do I manage reports under the tab Ready to Send?
- Is there a reconciliation report that I can download in the system?
- How do I set up approvers?
- How do I set up Dimensions?
- I'm an administrator. How do we get started with the service?
- How do I add the tab "Ready to send" under reports?
- How do I manage payment methods for the users?
- How do I manage users?